Terms
Terms and policies.
The terms that cover Toca, the policies that sit alongside them, and how to reach us about any of them.
- Privacy Policy
How Tocalabs collects and uses personal data, and your rights under UK GDPR.
Effective starting: 25th March 2022
- Cloud Terms of Service
Our foundational terms: Toca Cloud, related support and additional services.
Effective starting: 24 October 2022
- Software License Agreement
For Toca software installed on your own infrastructure.
Effective starting: 24 October 2022
- User Notice
What you agree to when you use a Toca cloud product, including one set up for you by your employer.
Effective starting: 5th June 2019
- Acceptable Use Policy
What may not be done with our site and services.
Effective starting: 5th June 2019
- Support Policy
Support hours, what is covered, severity levels, response times and escalation.
Effective starting: 1st April 2021
- Carbon Reduction Plan
Our emissions, our targets and our progress, published to PPN 06/21.
Publication date: 1st September 2025
How to contact us
Questions about any of these documents.
Email info@toca.io or call +44 (0)20 8050 1502. Write to Tocalabs Limited, 5th Floor, One New Change, London EC4M 9AF.
Certifications
Independently certified, and checkable.
ISO 27001, Cyber Essentials Plus, ISO 42001 and UKCA Class I. The certificate numbers, scopes and the registers to check them against are on the company page.
Security and assurance →