Future-Proofing the Practice: Inside Our Visit to JMK Solicitors

Keith Sutton and James Swash crossed the Irish Sea to Newry to sit down with the leadership team at Northern Ireland's number one personal injury firm and map out the year ahead.

Our Sales Director, Keith Sutton, and CTO, James Swash, recently made the trip across the Irish Sea to visit our clients JMK Solicitors at their offices in Newry.

For over 20 years, JMK Solicitors has held its position as Northern Ireland’s number one personal injury and car accident claims specialist. Handling thousands of cases every year while keeping its reputation for exceptional client care needs a strong operational foundation: one that balances speed, rigorous compliance and seamless data access.

The Toca and JMK Solicitors teams in Newry

Mapping out the future of personal injury workflows

During the visit, Keith and James sat down with the JMK leadership team (Cieran Marshall, Linda McKevitt, Sam Stephenson and Louise Mackin) to review our ongoing work and map out strategic technical plans for the coming year.

A few key priorities drove the discussions:

Eliminating administrative drag in high-volume claims: personal injury practice means managing vast quantities of documentation, medical reports and client correspondence. Streamlining these routine workflows lets fee-earners focus on advocacy and client communication.
Unlocking case management system (CMS) data: seamless data flow between legacy case management systems and modern automation platforms gives law firms total visibility of case progression and operational bottlenecks.
Future-proofing for scale: as market demands and regulatory requirements shift, flexible automation infrastructure means growing firms can increase caseload capacity without exponentially increasing administrative overhead.

The Toca team at JMK Solicitors in Newry

The value of on-site partnership

In-person sessions like these are where the best technology roadmaps are forged. Sitting in the same room as practice leaders who use technology to serve real clients every day provides invaluable feedback that directly shapes our product development.

A massive thank you to the entire team at JMK Solicitors for such a warm welcome in Newry! Keith and James missed out on Belfast’s famous Féile an Phobail festival this time around, but a return trip is already on the horizon.

To learn more about how Toca helps leading legal firms automate complex workflows and unify CMS data, visit toca.legal.